FAQ

What's the difference between Gold filled, Vermeil, Gold plated? 

Gold Plated is a thin layer, about .05% gold of jewelry's weight is plated over a base metal. It is prone to tarnishing and rubbing off when exposed to long term ware, water and heat.  It can cause skin irritation. 

Vermeil is a thicker layer of gold coated over a sterling silver base.  It can wear off after long periods of time. It is hypoallergenic and a good option for people with sensitivities.  

 Gold filled is the thickest layer of gold, and is mechanically bonded around a base metal - usually jeweler's brass.  It is required to have at least 5% 14K gold of the jewelry's weight but can be 12K gold.   Gold filled, when taken care of properly, can last a lifetime. It has 100x more gold than gold plated and because it is bonded vs plated will not wear off.  It's hypoallergenic and a great option for people with sensitivities. It is the highest quality between the three options.  

Exchanges, Returns, Repairs

RETURNS:

Because each piece is made to order, we cannot accept returns.  Exchanges only.

EXCHANGES:

Exchanges need to be made within 10 days of delivery.  To start an exchange please click here and in the subject box type “Exchange Request”.  

REPAIRS

Any damages that occur within 30 days of delivery will happily be repaired free of cost.  To start a repair, please send a picture of the piece needing repair along with a description to hello.orionandcompany@gmail.com.  Customer will be responsible for shipping costs. 

WRONG SIZE/WRONG CHAIN LENGTH:

If you need a different size ring or chain length you must contact us within 7 days for exchange.  Customer will be responsible for shipping costs.

 

JEWELRY CARE

While all pieces are created to be worn for everyday wear, they could still use some TLC.  Avoid direct contact with lotions, perfumes, sprays, and chlorine. Clean with water and gentle soap.  Dry with a soft cloth.  While not being worn, store in a safe, dry place.